Let's stay in touch.

Whether you have questions on dog nutrition or simply wanting to find out more about the Pawmeal story, you’re at the right place.

Contacting Pawmeal

Contact Pawmeal

Customer support

Urgent enquiries

If you are a pet parent who needs help or is facing urgent or problematic pet-related situations, such as food shortage and pet eating issues, you can reach us at 9387 6164 via WhatsApp or a text message.

Support for existing customers​

If you are an existing subscriber who needs clarification on the monthly deliveries, adjustment of meal packs or other subscription-related enquiries, you can email us at he***@fe**.com or call or WhatsApp us at 9387 6164.

Product enquiries

Have some questions on our products? There are a few ways to reach us. Feel free to drop us a note or a DM, either directly through our social media channels at Facebook Messenger or Instagram. You can also opt to drop us a WhatsApp directly – 9387 6164 (For all product categories except for Fresh Treats) and 9742 8042 (For Fresh Treats queries).

Self collection or earlier delivery enquiries

If you wish to receive your items earlier, you can reach us at 9387 6164 via WhatsApp or a text message. Alternatively, you can also reply to the order email in your email inbox to he***@fe**.com .

Feeding help and support

If you require assistance on how to feed your dog (either picky eating issues, unsure of how to get started with your new puppy or food adaptability problems), please email us at he***@fe**.com or contact us at 9387 6164 via WhatsApp or a text message.

General help

Browse commonly asked questions

We have an excellent collection of commonly asked questions over here. Feel free to go through them when you have some time. 😀

General information

Finding us

We are usually situated in Woodlands and Tampines, but now we have a new home in Tai Seng! Our new address is 65 Ubi Road 1, S(408729). Please note that we currently only accept appointments only. Walk-ins are not available. Please contact us at 9387 6164 or 9742 8042 first if you would like to visit our new location.

Outside of office hours, you can browse our website (we update them very often!) and our social media channels (@pawmeal) to keep up with our story. 😉

Our opening hours

For non-urgent enquiries, we are available during office hours from 0900 hrs to 2000 hrs on Mondays to Saturdays (excluding public holidays). We are closed on Sundays.

For urgent enquiries, please reach us directly at 9387 6164 or 9742 8042. We will do our best to attend to you as soon as possible.

Corporate / business enquiries

Media enquiries

We are more than happy to discuss with you. Please drop us an email at he***@pa*****.com and we can discuss further.

Retail or wholesale enquiries

If you are a retailer who loves Pawmeal and is keen on selling Pawmeal products in your store, please reach out to us at he***@pa*****.com . We’re more than glad to discuss business opportunities together.

Collaboration or partnership opportunities

We are open to all kinds of collaboration or partnership ideas, whether you are in a pet-related business or not. If you have a business idea, we welcome you to contact us at he***@pa*****.com or drop us a DM at @pawmeal through our social media channels (Facebook and Instagram).

Potential supplier enquiries

If you are a supplier of fresh ingredients (meats, vegetables, etc), we’d love to find out more about your products. Please reach out to us at he***@pa*****.com .