Here, you can find the most common / frequently asked questions that our pawrent customers and friends have. Let us know if you cannot find your answers here! Simply email us at firstname.lastname@example.org. ❤
Who / What is Pawmeal ah? 🙄
Just like you, we are pet parents too. We know that most pet parents would love to give their best to their furkids (what about you?). We advocate feeding fresh healthy meals like home cooked food to pets so they can live happier and longer. It is as simple as that (for now 😉).
For furkids, by pawrents.
Why did we start Pawmeal?
How long have you been providing all these wholesome food to pets?
We began our journey since mid 2016, and only started selling towards the end 2017 (almost 9 months of research, consultations with veterinary institutions, practitioners and certified pet nutritionists both local and overseas). Pawmeal 2.0 is into her 3rd year in 2021!
Read more about our Pawmeal story here. 🤗
What benefits do you offer?
What super power do you have? 🤣
80% of picky dogs love Pawmeal! (It can never be 100%, so we are pretty happy with our results so far. 😅)
But no la, we are just average hoomans really. At the end of the day, we believe that our difference is offering a kind of fresh dog food that is made with 🧡 and science from scratch (after months and months of consultations with vets, pet nutritionists both local and abroad) that your furkid loves and is good for your furkid's health. We put you at the centre of our services, and we make sure we deliver to the best of our abilities to you.
We are always constantly working to make Pawmeal appeal to every dog, in a healthy way!
What ingredients do you use?
We use only natural ingredients and real meat. (Not the nasty ‘4Ds’ - diseased, dying, dead and disabled animals). We also limit organs to 10% of our recipes, unlike most pet foods who include a lot more organs and count them as ‘meats’ to lower costs.
Our ingredients are all sourced from restaurant suppliers that are human-grade and ethically farmed. Our beef, pork and poultry are also hormone-free, antibiotics-free and farmed in a conducive breeding environment. We do not add preservatives, by-products, fillers and artificial flavouring. And all the food cooked is cooled, packed, sealed and put in the freezer in less than 2 hours. All these to ensure maximum freshness and so all the natural nutrients can reach your dog’s tummy!
Switching to Pawmeal
How do I help my dog transition to eating Pawmeal?
Soft stools are also common when introducing a new food. This is why it is especially important to start slow. (For a start, mix ¼ Pawmeal with ¾ of existing food).
For more details on the transition guideline to full Pawmeal, you can also visit our feeding page here.
How do I feed Pawmeal?
How does Pawmeal subscription work?
Can I choose Pawmeal flavours for each delivery? 🤔
Currently, we allow purchase of Chicken Delight, Pork Delight, Salmon Pork Platter or Duck Beef Platter as product listings, for standard 80g or 200g packs. If your dog is picky and want to have a variation of flavours in each delivery, we recommend that you choose the Assorted Mixed Flavours option where we will deliver 4-9 different recipes in each delivery. You can read more about our 8 Pawmeal recipes here.
As long as your dog does not have more than 1-2 food allergies or need to be on a restricted diet, rest assured that we will include as many variation as we can for each delivery!
For the Assorted Mixed Flavours option, can I state my flavour preferences?
Our friendly team are also contactable via email, Facebook or WhatsApp. So you can be sure to reach out to us!
Can I just buy your food instead of subscribing?
How does the payment deduction work for Pawmeal subscription?
Subscription payment will be deducted every month on the same day which you subscribe to Pawmeal. Eg. If you purchase the 3 months subscription on 20th February, your subsequent payment will be deducted on 20th March and 20th April respectively.
If you choose 3 months and 6 months subscription, pausing or cancellation of the subscription is not available during the subscription period. If you choose monthly subscription of 5% off, you can pause and renew anytime. 😄
What modes of payment do you accept?
We accept all major credit cards (Visa, MasterCard and American Express) and debit cards (with 16-digit card numbers). We do not accept cash on delivery. If you do not have a suitable card, please email us at email@example.com. 🙏
Feeding and storage
How long can I store Pawmeal for?
How should I prepare the meals for my dog? 🥣
1) Take out meal pack from freezer and let it rest on a table for 5-10min
2) While the meal pack is still cold, break it into half (or your desired feeding portion)
3) Cut open the meal pack and you can push out the meal portion easily into your pup’s bowl.
4) Pour a bit of hot water to add some moisture. (good way to take this chance to make some dogs drink some water!) Mix well, and feed.
We have received feedback that it may be challenging to clean up the last bit of Pawmeal left in the pack when it has thawed. So, you can add ¼ cup of warm water into the pack, shake a little then pour into the food bowl. Alternatively, pour out the food when it is still hard and frozen (this will leave the packaging clean!)
Must I heat up Pawmeal?
It’s actually optional! If you have a fussy dog, or if your dog has a sensitive tummy, you may wish to heat Pawmeal up and serve them warm. This will also bring out the aroma much more than when it is in a cold state.
We recommend 3 ways!
1) Warm with warm water
2) Make it moist with hot water
3) Steam gently
We do not recommend microwaving Pawmeal though, as the microwave heating process is more damaging towards the nutrients of foods. This defeats the purpose of using natural, good quality ingredients in the first place.
When will my delivery arrive after I made my payment? 📦 (Updated 18 Apr 2020)
If you need urgent delivery, please let us know by emailing us at firstname.lastname@example.org or whatsapp us at our number. We will do our best to accommodate your request and deliver to you earlier or suggest alternative options.
What should I do if I cannot wait until the weekend for Pawmeal to be delivered?
Please let us know by emailing us at email@example.com or WhatsApp us directly. We usually propose either self collecting at a mutually convenient time or arranging a special delivery to your place.
There may be an additional delivery fee if a separate delivery is arranged (which will be calculated based on distance according to the prevailing taxi or Grab rates at the requested timings).
Will the meals come delivered in a frozen state? ⛄
What if I am not home during the delivery?
However, should you not be home during the scheduled date and timing, we can either arrange to put the meals into a cooler bag or box that you prepare at your doorstep or arrange for an alternative date for delivery.
What if my pet has a certain food allergy or intolerance? 🐶
My dog has some food allergies, can I still order Pawmeal?
If your dog needs to be on a restricted diet with only 1-2 ingredients in every meal or is very picky and would only eat your home cooked meals, you can also consider our Cook It Yourself raw ingredients which we have already helped you with the preparation work. You just have to cook and serve! Great time saver. 😎
Do you offer recipe customisation service to omit or substitute ingredients from your recipes?
If there are absolutely zero recipes that are suitable for your dog, please drop us an email at firstname.lastname@example.org – let’s talk and we’ll try our best to work something out for your dog.
Why provide variety?
Variety is Pawmeal’s key focus, and we believe it should be yours too! When we eat different food and feed our pet different food, there are actually 3 benefits:
- 1) Your dog gets exposed to different ingredients - this means intake of different vitamins, nutrients and minerals. (This can only be good. Imagine if we eat chicken rice everyday for our whole life.. 😥)
- 2) Your furkid’s chances of getting food allergy actually reduces (Yes, risk of allergy reduces!) if you keep rotating flavours and ingredients. (Food allergy usually happens when a dog eats a specific ingredient for too long. His digestive system becomes unable to breakdown the specific ingredient as it is fed the same food everyday)
- 3) Your dog stays interested longer, because everyday (ok, we mean every MEAL) now will be a surprise to them!
Can I opt for a single flavour every time for my dog?
Do you offer turkey, kangeroo and other exotic meats?
Fussy eating problems
My dog is picky, I’m not sure whether he/she will like Pawmeal?
What if my dog is very picky?
Every dog is different. Do give us a call or message if you face fussy eating issues. We have been addressing numerous picky issues so far and will be happy to share more with you. 😊
Existing medical conditions
My dog has an existing medical condition. What should I do before feeding Pawmeal?
After understanding your dog’s condition, we can then usually recommend certain flavours which may be more suitable for specific conditions, and also to take it slow and ease your dog into Pawmeal and monitor their diet progress along the way.
Can't find your question?
Email us your questions at email@example.com - we will be delighted to address your queries. ❤
Your dog's health is what you feed.
You save the time. Your dog will get all the different flavours and happiness. 🧡🐶