Have Questions?
What to expect from Pawmeal, now that we are out of Circuit Breaker
Hello Pawrents,
As the economy slowly re-opens, the Pawmeal Team would like to share that it is “service-as-usual” over here, for your furkids, with extra precautions taken by our Team on our end.
1. Our deliveries are as always over the weekends, and we will always strive to fulfill all orders by the coming weekend, subject to stock availability.
2. Regarding delivery, we wish to share 2 points:
– We have taken steps to ensure our drivers deliver Pawmeal to you with care and are masked up at all times. Safety comes first.
– If you wish us to leave Pawmeal at the door step so as to further minimise physical contact, please let us know. (Just a gentle reminder to quickly pick it up after our drivers have left, as the food are frozen). Our default action is to knock on the door and pass over the frozen food to the Pawrents.
You can, as always, continue to shop for your furkid in our website. 😊
If you have any special requests regarding your online purchase or regarding delivery, please email us (hello@pawmeal.com) or drop us a message in our Facebook, Instagram or our Whatsapp. 🧡
Stay safe and healthy,
Pawmeal Team
We've sorted the most common questions into sections, so it's easier for you to read! (Click to expand/close)
Ordering
We offer subscription options to bring you the convenience of receiving Pawmeal every month at additional discounted prices. Furthermore, you will not have to re-order manually every month!
You can enjoy an additional 5% off if you subscribe to monthly subscription which you can pause and renew anytime. You can also enjoy higher discounts of 10% off for a 3 months subscription and 20% off for a 6 months subscription!
Currently, we allow the purchase of Chicken Delight, Pork Delight, Salmon Pork Platter or Duck Beef Platter as product listings, for standard 80g or 200g packs. If your dog is picky and want to have a variation of flavours in each delivery, we recommend that you choose the Assorted Mixed Flavours option whereby we will deliver 4-9 different recipes in each delivery. Our 9 Pawmeal flavours can be found on https://pawmeal.com/our-menu/.
As long as your dog does not have more than 1-2 food allergies or need to be on a restricted diet, rest assured that we will include as many variation as we can for each delivery!
Yes, of course! Simply choose “none” after selecting 80g / 200g and the number of packs when you are at the product page. It will be a “once-off” purchase.
Payment
Subscription payments will be deducted every month on the same day which you subscribe to Pawmeal. Eg. If you purchase the 3 months subscription on 20th February, your subsequent payment will be deducted on 20th March and 20th April respectively.
If you choose 3 months and 6 months subscription, pausing or cancellation of the subscription is not available during the subscription period. If you choose monthly subscription of 5% off, you can pause and renew anytime.
Delivery
Our usual delivery days are on every weekend (from Fridays evenings to Sundays). We will message you during the weekdays to finalise the delivery timeslots for the weekend.
If you need urgent delivery, please let us know by emailing us at hello@pawmeal.com or whatsapp us at our number. We will do our best to accommodate your request and deliver to you earlier or suggest alternative options.
You will be informed of the scheduled delivery date and timing a few days before the delivery to your doorstep will take place. Should you not be home during the scheduled date and timing, we can either arrange to put the meals into a cooler bag you prepare at your doorstep or arrange for an alternative date for delivery.
Our fresh food service
We formulate, prepare and serve 9 different healthy recipes that are gently cooked, vacuum sealed and frozen for your dogs. Our fresh cooked food comes in standard packs of 80g / 200g (Standard Pawmeal), as well as a calories-specific option that are customised according to the dog’s daily caloric requirements (Customised Pawmeal).
Customised Pawmeal allows us to understand your dog a little more with regard to weight, body condition, activity level and allergies after you have filled in an online questionnaire about your dog. After which, we will calibrate the amount of calories your dog needs based on the information provided so that we can customise the amount of food needed to feed your dog on a daily basis. Every pack of food is measured to the amount required by your dog for 1 day consumption (which means half pack per meal, 2 meals per day). There is no need for further measurement of food neither do you have to worry about feeding him/her meals that contain ingredients they are allergic to. You can customise a diet for your dog here.
Standard Pawmeal comes in 2 sizes: 80g and 200g. Both sizes contain the same content and can be fed as a meal or topper, depending on the owner’s and dog’s lifestyle. Standard Pawmeal will also be more cost effective compared to the customised ones but it requires you to weigh the desired amount of food your dog require every meal. You can browse Pawmeal in standard packs here.
Rest assured that the quality of the ingredients is not compromised regardless the customised or standard Pawmeal. All our ingredients are sourced from human restaurant suppliers and are suitable for human consumption too.
Picky / fussy eating problems
We hear you!! You can now purchase as little as 5 packs of 200g Pawmeal or 8 packs of 80g Pawmeal as trial to see if your dog likes it before committing to bigger orders to enjoy further discount! We are used to serving picky dogs (we won’t say we are 100% successful all the time, but we have a series of potential interventions to aid you in feeding along the way).
Do also let us know in the comment section at the check out page if your dog is on the picky side so we can try our best to see how we can support you along the way 🙂
Food allergies
We understand that every dog is different and may have different problems with different ingredients. Therefore, we rolled out 9 recipes to try to cater to as many different requirements as possible. Please visit our menu to have a look at the ingredients for each of our 9 recipes – there should be at least 1 or 2 recipes that are suitable. 😊
At the moment, no. We are at pains in considering offering this service – but taking out or replacing a particular ingredient will “disrupt” the nutrient balance (protein, fats, carbohydrate) in the recipes which we formulated with the consultation of veterinary and pet nutritionist professionals.
If there is absolutely zero recipes that are suitable for your dog, please drop us an email at hello@pawmeal.com – let’s talk and we’ll try our best to work something out for your dog.
Currently no. However, we are working behind the scenes to roll out something that we believe will be welcome especially for dogs with food allergies. We need to go through the proper formulating process and hence it will take a bit of time. Please stay around for our updates.
Feeding and storage
We recommend storing our vacuum-sealed Pawmeal packs in the freezer not more than 4 months because the longer it is stored in the freezer, the more likely the taste and texture of the food may change. It is best to consume the meals by the best before date stated on the label which is around 2 months after the food is packed to ensure that your dog get to enjoy the meals at maximum freshness and taste. Once thawed and opened, consume within 2-3 days. Do not refreeze thawed meals.
The easiest way we have tried thus far: thaw a packet of Pawmeal, pour out the desired amount of food, then add ¼ cup of warm water into the meal for added moisture and warmth.
We have received feedback that it is difficult to clean up the last bit of Pawmeal left in the pack. So, you can add ¼ cup of warm water into the pack, shake a little then pour into the meal.
For more details on the transition guideline to full Pawmeal, you can also visit https://pawmeal.com/how-to-feed-pawmeal/.
About Pawmeal
We are just pet parents who want to advocate for feeding fresh healthy meals to pets so they can live happier and longer. As simple as that because our pets also mean the world to us! We are certified as Pet Food Nutrition Specialist to make sure that the recipes we formulated are good for your pets and our pets! Read more about why we start Pawmeal here!
Can't find your question?
Email us your questions at hello@pawmeal.com - we will be delighted to address your queries. ❤
Your dog's health is what you feed.
You save the time. Your dog will get all the different flavours and happiness. 🧡🐶
